Technical Support

During a product’s warranty period Phyton provides technical support free of charge. Though we have been selling the ChipProg programmers for many years the product software may contain minor bugs and some programming algorithms may not be stable on some of the supported devices. We kindly ask you to report bugs when you get an error message or have a problem with programming a particular device or devices.  We commit to prompt checking of your information and fixing the detected bugs.

To minimize difficulties operating with ChipProgUSB it is highly recommended to get familiar with the manual before using the programmer. The ChipProgUSB  - user interface is quite standard and intuitive, however it includes some specific functions and controls that the user should learn about.

Before contacting Phyton
 

•Make sure that you use the latest ChipProgUSB version that is always available for free download from the http://www.phyton.com.

•Make sure the detected error can be reproduced in the same working environment and is not a casual glitch.

When contacting us

Please, provide our technical support specialists with the following information:
 

•Your name, the name of your company, your contact telephone number and your e-mail address.

•Name of the ChipProg model and its serial number, if one exists.

•Date of purchase, the Phyton invoice number, if available.

•Software version number taken from the About information box.

•Basic parameters of your computer and operating system.

•The device type, mechanical package and the type of the adapter if one is used.

•Descriptions of detected errors, relevant bug reports and error screen shots.

Please send your requests or questions to support@phyton.com. This is the easiest way to get professional and prompt help. Also, see Contact Information.